Effective 12 September 2026 · Morro Care Ltd (Company No. 17326603)
Morro is operated by Morro Care Ltd, a company registered in England and Wales (company number 17326603), whose registered office is at Hartford Marina, Banks End, Wyton, Huntingdon, PE28 2AA ("Morro", "we", "us", "our").
These Terms of Service ("Terms") govern your access to and use of the Morro application and all related services (together, "the Service"). They should be read together with our Privacy Policy at https://app.morro.health/PrivacyPolicy, which explains how we handle personal data.
By creating a Morro account, joining a Morro Group, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not create an account and must discontinue use of the Service immediately.
If you are agreeing to these Terms on behalf of another person (for example, a patient in your care), you confirm that you have the authority to do so on their behalf.
In these Terms:
Morro provides tools for families, carers, and trusted supporters to coordinate care, including wellbeing tracking, medication management, task and appointment coordination, communication, document storage, and a shared care record for a Patient.
Morro is a coordination and record-keeping tool only. Morro does not provide medical advice, diagnosis, treatment, or any regulated healthcare service. All health and care decisions must be made by suitably qualified professionals.
The Service is not a substitute for professional medical judgement, care, or supervision. Nothing generated, stored, scheduled, or displayed by the Service (including medication schedules, reminders, wellbeing check-ins, alerts, and summaries) should be relied upon as medical advice.
The Service is not an emergency service and must not be used for urgent or life-threatening situations. In an emergency, always contact your local emergency services immediately.
You are responsible for verifying the accuracy of any medication, dosage, timing, or care information before acting on it.
The Service may be used by individuals aged 16 or over. Carers under the age of 16 may participate only with the consent and oversight of a responsible adult guardian who holds primary control of the account and data. All account creation, data sharing, and permissions for users under 16 must be managed by that responsible adult.
To use the Service you must create an account and provide accurate, current information. You are responsible for:
You must not share your account, impersonate another person, or create an account using false information. We may refuse, suspend, or reclaim any account at our discretion where these Terms are breached.
A Morro Group is a private care group consisting of invited Members, such as family and caregivers, who collaborate around the wellbeing of a Patient. Members must only share truthful information and may only access data where they have been explicitly granted permission.
The Member who creates a Morro Group acts as its Group Owner and is responsible for managing membership, roles, and permissions in accordance with these Terms.
Access to information within a Morro Group is controlled by roles and permissions set by the Group Owner or Administrator. By inviting someone to a Morro Group, you confirm that they have a legitimate involvement in the Patient's care.
You must only grant access to information that a Member is entitled to see, and you must review and revoke access promptly when a Member's involvement in the Patient's care ends.
Each Member agrees to:
You retain ownership of the Content you submit to the Service. You grant Morro a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display that Content solely for the purpose of operating, maintaining, securing, and improving the Service and providing it to you and to other authorised Members of the relevant Morro Group.
You are responsible for ensuring that you have the right to submit any Content you upload and that doing so does not breach any third party's rights or any applicable law.
The Service is provided on a paid subscription basis. New accounts begin with a free trial, after which a paid Subscription is required to continue adding to or changing your records. Paid tiers are currently Essential, Plus, and Premium. The features included in each tier are described within the Service and may change from time to time. Morro Pro, for organisations, is arranged separately by agreement and invoiced directly.
Where you purchase a Subscription through a third-party app store (for example, Google Play), that store's terms and billing rules also apply.
Morro complies with the UK GDPR and the Data Protection Act 2018. Personal data is stored securely, encrypted in transit and at rest, and is accessible only to permitted Members and to service providers acting on our behalf.
Details of how we collect, use, store, and share personal data, the lawful bases we rely on, retention periods, and your rights are set out in our Privacy Policy at https://app.morro.health/PrivacyPolicy.
Morro is registered with the UK Information Commissioner's Office (ICO) under registration reference 00014726889.
By using the Service, you confirm that you have the Patient's consent (where the Patient has capacity) or the legal authority to manage their care information on their behalf. You are responsible for ensuring that appropriate consent or legal authority is in place before logging or sharing sensitive information about the Patient.
Where a Patient withdraws consent or where your legal authority ends, you must stop processing their information within the Service and take appropriate steps to remove or restrict access to it.
You agree not to:
The Service may provide notifications and reminders, including medication reminders and alerts. These are provided on a best-effort basis and their delivery depends on factors outside our control, including your device settings, operating system, network connectivity, notification permissions, and battery or power-saving modes.
You must not rely solely on Morro notifications to administer medication or to respond to time-critical care needs. We are not responsible for reminders that are delayed, missed, or not delivered due to device or network conditions.
The Service, including its software, design, branding, and all associated intellectual property (excluding your Content), is owned by or licensed to Morro Care Ltd. Nothing in these Terms transfers any ownership of that intellectual property to you. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service except as expressly permitted.
The Service relies on third-party providers to operate, including for hosting, database storage, payments, and notifications. These providers process data on our behalf as data processors, under appropriate agreements. Their involvement is described in our Privacy Policy. We are not responsible for the independent acts or omissions of third parties beyond our reasonable control.
We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. The Service may be unavailable from time to time due to maintenance, updates, or circumstances beyond our control.
We may update, enhance, add, or remove features from time to time. We will give notice of significant changes where reasonably practicable, but minor improvements may be deployed without prior notice.
You may stop using the Service and close your account at any time.
We may suspend or terminate your access to the Service, in whole or in part, where you breach these Terms, misuse data, engage in harmful conduct, or where we are required to do so by law. Where practicable and appropriate, we will give notice.
On termination, your right to use the Service ends. Provisions that by their nature should survive termination (including those on intellectual property, liability, indemnity, and governing law) will continue to apply. The handling, export, and deletion of your data following termination is described in our Privacy Policy.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
To the fullest extent permitted by law, we are not liable for any loss, harm, or damage arising from:
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.
You agree to indemnify and hold harmless Morro Care Ltd against any claims, losses, liabilities, and reasonable costs arising from your breach of these Terms, your misuse of the Service, or your unlawful or unauthorised handling of another person's data through the Service.
The Service is designed to comply with the laws of England and Wales. Users outside England, Wales, Scotland, Northern Ireland, or outside the United Kingdom acknowledge that Morro's legal governance remains based on UK law, regardless of local regulations, and that Morro applies UK GDPR standards to personal data. As Morro expands, region-specific terms may be introduced.
We may update these Terms from time to time. Where changes are significant, we will take reasonable steps to notify you, for example within the Service or by email. The "Last updated" date at the top of these Terms shows when they were last revised. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. You agree that the courts of England and Wales have jurisdiction, subject to any mandatory rights you may have to bring proceedings in your local jurisdiction as a consumer. Users in Scotland, Northern Ireland, and countries outside the UK agree that this governance applies until region-specific terms are introduced.
For any questions, concerns, or complaints about the Service or these Terms, contact us at:
Email: support@morro.health
Company: Morro Care Ltd, company number 17326603
If you have a concern about how we handle personal data that we have not resolved, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.